FAQ

If you cannot find the answer you are looking for, please contact us.

How do I renew my subscription?

First, please log in to your Cosmos digital account here. Once you have logged in, click ‘Account’ at the top of the page, then ‘My subscriptions’. Here, you can use a credit card to renew your subscription or enable automatic renewal.

If you would like your subscription to renew at the end of the subscription period, please ensure your credit card details are correct then click ‘Enable auto-renewal on the subscription’. You can cancel this at any time by clicking ‘Stop auto-renewal’.

If you need assistance, please contact us and our subscriptions team will be happy to assist you. 

How do I give a Cosmos subscription as a gift?

If you wish to gift a Cosmos subscription to someone, you can do so easily! Gift subscription options are available here – select the gift you would like then complete the form and payment. Please contact us if you require assistance.

What does the Father’s Day offer include?

Print and complimentary digital access: 

$47.20 for 4 issues (+ 2 FREE bonus issues) SAVE $42.80 on cover price. 

$83.20 for 8 issues (+ 4 FREE bonus issues) SAVE $98.80 on cover price.

Enter promo code DAD84 at check out to purchase at the discounted price. Offer valid until 05.09.19. For Australian residents only.

How often is the magazine printed?

As of March 2017, the magazine has changed to a quarterly publishing schedule. Four issues of Cosmos will be available each year.

What are my subscription options?

Print and complimentary digital access: $59 for 1 year (4 issues) $104 for 2 years (8 issues)

What is included?

• Cosmos home delivered plus unlimited website access on all your devices
• Every three months our award-winning team produces a magazine packed with Australia’s best independent science journalism, covering science discoveries and events from around the world.
• Free delivery worldwide to your home, office or school
• Never miss an issue
• Exclusive discounts, events and competitions and subscriber-only features
• Unlimited access to cosmosmagazine.com

Web subscription: $25 for 12 months

What is included?

• Unrestricted access to cosmosmagazine.com including all subscriber only content
• Downloadable PDF editions of every Cosmos print issue (over 10 years of magazines)
• Exclusive discounts, events and competitions and subscriber-only features
• Everything in the print magazine and more on any device or computer

What if I paid for a subscription when the magazine was published bi-monthly?

If you subscribed before the change to quarterly, the following will apply to your subscription:

• Each subscriber will still receive the remaining number of issues that they have paid for
• Two-year print subscribers will still receive 12 issues and those on a one-year print subscription will receive six print editions all up
• These issues will be received over an extended period with the new, improved and larger format
• Print subscribers will now have increased access to their complimentary web and digital subscription to correlate with the new extended dates of their print subscription

What if I subscribed after this date?

If you subscribed after this date, then the new prices and frequency of issues will apply. Why are the subscription options the same price but for less issues? We have decided to increase the size of the magazine for our quarterly issues. We believe that by producing a larger magazine four times a year, we can better integrate our print and digital products and enhance your enjoyment of them. You will receive more pages and content in the new look magazine. While we remain committed to quality reporting and writing, our quarterly magazine will also bring you a wider range of science stories, with more infographics and graphical essays that work so well in print to make complex science and technology stories accessible.

Do I need a subscription to view Cosmos Magazine content?

No, we offer a range of free content and you can also view up to three of our premium articles per month (grey padlock) without needing a subscription. If you wish to read unlimited articles or our exclusive content (blue padlock), you can subscribe here. 

How much is a digital subscription?

A digital subscription is $25AUD and lasts for 12 months – this works out to just over $2 per month. Take a look at all of our subscription information here. Cosmos is automatically converted to currencies other than AUD. Please contact us if you have questions regarding currency.

What’s included with a digital subscription?

Digital subscribers gain unlimited access to the Cosmos Magazine website, including: Digital replicas of all our print magazines from issue one, premium and exclusive content, discounts, events and competitions as well as everything in the print magazine and more on any device or computer.

I have a digital subscription – why am I being asked to subscribe?

Please ensure that you are logged into your account via the ‘log in‘ button at the top of the screen. If you are still experiencing difficulties please contact us. 

What if I am already a print magazine subscriber?

Your digital subscription is complimentary! All you need to do is activate your account here using your subscriber ID and email address. If your account is already activated, please log in here. If you have forgotten your password, you can reset it here. If you are still experiencing difficulties logging into your account, please contact us.

What if I don’t know my subscriber ID?

That’s okay, just contact us and our subscriptions team will be able to help. Your subscriber ID is also listed on your address sheet delivered with your magazine.

Why am I getting blocked from reading articles on the website?

You can view 3 free articles per month without needing a Cosmos subscription; however, some articles on the website are exclusive to subscribers. You can purchase a subscription here.

If you have a Cosmos subscription, please ensure you are logged into your digital account to read unlimited articles. Please login here to access your account. Please contact us if you require assistance.

What payment methods are supported?

We accept payment via credit card only online. If you would like to discuss any other method of payment (BPAY, Direct Deposit or cheque), please contact us.

Is my credit card information secure?

Yes, it is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption to meet all PCI-DSS requirements. For further information please view our privacy policy.

Why are my credit card details visible in my account?

We want you to have full control of your account details. The credit card details within your online account offer only a partial view of your credit card numbers to keep your information safe. You can remove these from your account at any time.

Do you use auto-renewal by default?

We don’t use auto-renewal by default but we do allow you to select and deselect the auto-renewal within your online account at any time.

How do I update my details?

You can update your mailing address, email address, phone number and credit card details in your Cosmos digital account. Please login here to access your account. You can also contact us and our subscriptions team will be happy to assist.

I subscribe to Stile Education (formerly Cosmos for Schools) – how do I access the lessons?

To access Stile lessons, please login here. Please email Stile Education if you are having difficulties logging in.

My school has a Cosmos site licence – what is our unique URL?

Please login to your schools administration account here to find your schools unique URL. Please contact us if you need assistance.