DEFINITIONS
In these terms, conditions, and privacy policy; “Cosmos”, “Cosmos Magazine”, “Cosmos Weekly”, “we” or “us” means Commonwealth Scientific and Industrial Research Organisation (CSIRO), publisher of Cosmos Magazine. “Subscriber” “Customer” or “You” means a person who is a subscriber to Cosmos Magazine, which includes print or Digital Subscription, Cosmos Weekly Subscription, Enterprise, or Site Licence. A “Print Subscription” means a paid subscription of Cosmos Magazine hard copy product. A “Digital Subscription” means a paid subscription which enables a user to access the Cosmos website and digital magazine replicas. A “Cosmos Weekly Subscription” means a paid subscription to exclusive content on the Cosmos website. “Enterprise” means a multi-user subscription, including one Print Subscription of Cosmos Magazine, access to the Cosmos website and digital magazine replicas. “Site Licence” means a multi-user subscription, including access to the Cosmos website and digital magazine replicas. “Gift Subscription” refers to subscription packages to Cosmos print and digital, with a term of twelve months commencing on the date of redemption by the gift recipient and are restricted to the subscription package type chosen by the person who purchases the Gift Subscription.
SUBSCRIPTIONS
SECTION 1 – CUSTOMER SERVICE ENQUIRIES
Call us on +[61 3] 9545 8555, or email [email protected].
Address: Cosmos, CSIRO Publishing, PO Box 10041, Adelaide, SA 5001
SECTION 2 – PRICING AND PAYMENTS
Subscription prices are in AUD (including GST) unless otherwise stated. While Australian GST is removed from all international orders, please be aware that your order may be subject to local Customs duties and/or local taxes in the country of destination, and these must be borne by you. Your payment details must be verified before your subscription can be activated unless arranged otherwise. If payment is not received, your subscription may be suspended or terminated. We reserve the right to reject any subscription order at any time, and you will not be charged in this case.
It is your responsibility to ensure that the credit card details you have provided are valid. If no payment is received after 30 days your subscription will be automatically suspended. Following 30 days of suspension without payment your subscription will be cancelled. You agree to pay the price of your subscription which will be stated clearly at the time of your order. You also agree to the billing frequency stated at the time of your order if you have selected Auto renew in your online account settings. To the extent permitted by law (including the Australian Consumer law which we do not exclude), all charges, other than as specified in Section [5], are non – refundable.
By acquiring, redeeming, or using a Cosmos Gift Subscription, you also agree to these Terms & Conditions. It is the responsibility of the gift purchaser to ensure that the gift recipient’s email address, name and details of the gift are correct at the time of purchase. Gift recipients must provide their address details on gift redemption in order receive Cosmos Magazine print editions. Gift subscriptions may be transferred to another recipient from your online account settings. Recipients of Gift Subscriptions may also take ownership of their subscription through their online account settings. Gift Subscriptions are non-refundable.
CSIRO reserves the right to change subscription prices at any time. We will provide you with 30 days’ prior notice if the regular rate of a Digital or Print Subscription changes from what was stated at the time of your order. For clarity, if you have purchased a subscription for a subscription term, the subscription price will not change during that term (this excludes any subscription renewals – see Renewals below). If you do not agree to the subscription price changes, you may cancel your subscription before the changes take effect – see section 5.
Promotion and discount eligibility is determined at the time of order. If you have purchased your subscription through a third party, these Terms and Conditions may not apply.
SECTION 3 – RENEWALS
When you subscribe, you can ‘opt-in’ to automatic renewal of your subscription. A valid payment type must be provided to opt-in. If you ‘opt-in,’ we will notify you that the subscription is due to renew 30 days prior to the renewal date, and of any subscription price changes. On the renewal date, the new subscription price (which may be different to your original subscription price) will be applied for the same term as your original subscription to the payment type provided.
You may opt-out of automatic renewal at any time by contacting us on +[61 3] 9545 8555 or sending an email to [email protected].
If you do not ‘opt-in’ for automatic renewals, we will notify you 30 days prior to the expiry of your subscription, and your subscription will expire at the end of its term.
To find out when your subscription expires, please log in to cosmosmagazine.com, go to ‘Account’ and select ‘Subscriptions’.
If we grant you access to a free subscription and you do not cancel or opt out of the subscription period prior to the expiry of the free subscription term, you will automatically be converted to a paid subscription upon expiry. You may cancel or opt out of the free subscription online or by contacting us on +[61 3] 9545 8555 or sending an email to [email protected].
SECTION 4 – SHIPPING AND DELIVERY
Subscription start date is listed in the product description. Subscribers of the Print Subscription will receive the next available issue. Shipping is by surface mail throughout Australia and sea mail overseas. If you do not receive your copy as expected, or have any questions regarding your order, please email [email protected].
If you receive a magazine that is damaged or faulty please contact CSIRO within 30 days to arrange a replacement of that issue.
SECTION 5 – SUBSCRIPTION REFUNDS/CANCELLATIONS
If you wish to cancel a Print Subscription before the end of the subscription term, simply notify us and we will send you a refund for the issues remaining on the subscription which have not been dispatched, minus a cancellation fee of $15. Please phone +61 1300 719623 or send an email to [email protected] requesting to cancel your subscription.
We may extend your Print Subscription pro-rata if we are at fault in failing to deliver you an issue of the print magazine.
Subject to changes to the subscription prices under Section 2, and any rights you may have under Australian Consumer Laws which cannot be excluded, Digital Subscriptions are non-refundable.
Subject to any rights you may have under Australian Consumer Laws which cannot be excluded, for subscriptions cancellations arising out of the transfer of a subscription held in an alternative publication, no refund is available if the transferred subscription is cancelled before the end of its term.
Subject to any obligations we owe you under these terms and any rights you may have under Australian Consumer Laws, once your subscription ends your access to the Cosmos Digital Subscription content will be revoked entirely (apart from access to pdfs of the magazines that you may have downloaded)and we will no longer send you our magazines, as the case may be, depending on whether you held a Print Subscription, Digital Subscription or Print and Digital Subscription.
SECTION 6 – SUBCRIPTION USE AND LICENCES The number of users permitted to use the Cosmos digital access is one (1) for single-user Digital or Print and Digital subscriptions, and unlimited for Enterprise or Site licence concurrent user subscriptions.
Login details, which include usernames and passwords, for single user Digital Subscriptions or Print and Digital Subscriptions must not be shared. If misuse is detected, we will contact you and your subscription may be terminated and you will not be eligible for a refund. A single user Digital subscription is accessible to you on a non-concurrent user basis. You must purchase one (1) Digital subscription (or one (1) Print and Digital subscription) for each user that may use or access the Cosmos Digital subscription at any one time. If the number of users who may access or use the Cosmos Digital subscription at any one time exceeds the number of Digital subscriptions you have purchased, then you must contact CSIRO to purchase additional Digital subscriptions or subscribe to a Cosmos product which offers unlimited digital access. At no time can there be more than one Digital subscriber accessing a single user Digital Subscription or share their Cosmos login details with other users or organisations. You may not utilise a Digital, Enterprise or Site Licence subscription to provide hosting or establish connections for other users or organisations.
An unlimited Digital subscription, such as Enterprise or Site Licence, permits the subscribing organisation to access the Cosmos Digital subscription on an unlimited use basis. Unlimited Digital subscriptions permit the use of the organisation who owns the subscription, employees of the organisation, students who attend the organisation or the organisations library visitors. You may not utilise your unlimited Digital subscription to provide hosting or establish connections for users or organisations not working directly on behalf of the organisation. At no time can there be more than one subscription owner for this subscription, nor can the subscription be shared with another organisation or campus.
At no time can a single user Cosmos Digital subscription, or an unlimited Digital subscription be used to download and store Cosmos Magazine issues or Cosmos website content for the purpose of sharing with users not permitted within the subscription Terms and Conditions. CSIRO reserves the right to suspend or terminate the account of a subscriber in breach of these Terms and Conditions.
Site licences (as part of education subscriptions) which utilise a unique URL must not be shared outside of the institution which holds that subscription. Unique URLs must not be made available publicly such as via an externally accessible institution portal page. Institutions found to be sharing their unique access to Cosmos Magazine’s website will be contacted and potentially have their subscription terminated. CSIRO reserves the right to disable any login URL visible to search engines.
USE OF WEBSITE
SECTION 6 – ONLINE STORE TERMS
By purchasing, acquiring, redeeming, or using any Cosmos subscription or product or this site, you agree to these Terms & Conditions. By agreeing to these Terms & conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of our subscriptions or products, violate any laws in your jurisdiction (including but not limited to copyright laws).
SECTION 7 – GENERAL CONDITIONS
The notice and disclaimer at https://www.csiro.au/en/about/Policies/Legal/Legal-noticeapply to this site.
SECTION 8 – SUBSCRIPTION USE AND LICENCES
The number of users permitted to use the Cosmos digital access is one (1) for single-user Digital or Print and Digital subscriptions, and unlimited for Enterprise or Site licence concurrent user subscriptions.
Login details, which include usernames and passwords, for single user Digital Subscriptions or Print and Digital Subscriptions must not be shared. If misuse is detected, we will contact you and your subscription may be terminated and you will not be eligible for a refund. A single user Digital subscription is accessible to you on a non-concurrent user basis. You must purchase one (1) Digital subscription (or one (1) Print and Digital subscription) for each user that may use or access the Cosmos Digital subscription at any one time. If the number of users who may access or use the Cosmos Digital subscription at any one time exceeds the number of Digital subscriptions you have purchased, then you must contact CSIRO to purchase additional Digital subscriptions or subscribe to a Cosmos product which offers unlimited digital access. At no time can there be more than one Digital subscriber accessing a single user Digital Subscription or share their Cosmos login details with other users or organisations. You may not utilise a Digital, Enterprise or Site Licence subscription to provide hosting or establish connections for other users or organisations.
An unlimited Digital subscription, such as Enterprise or Site Licence, permits the subscribing organisation to access the Cosmos Digital subscription on an unlimited use basis. Unlimited Digital subscriptions permit the use of: the organisation who owns the subscription, employees of the organisation, students who attend the organisation or the organisations library visitors. You may not utilise your unlimited Digital subscription to provide hosting or establish connections for users or organisations not working directly on behalf of the organisation. At no time can there be more than one subscription owner for this subscription, nor can the subscription be shared with another organisation or campus.
At no time can a single user Cosmos Digital subscription, or an unlimited Digital subscription be used to download and store Cosmos Magazine issues or Cosmos website content for the purpose of sharing with users not permitted within the subscription Terms and Conditions. CSIRO reserves the right to suspend or terminate the account of a subscriber in breach of these Terms and Conditions.
Site licences (as part of education subscriptions) which utilise a unique URL must not be shared outside of the institution which holds that subscription. Unique URLs must not be made available publicly such as via an externally accessible institution portal page. Institutions found to be sharing their unique access to Cosmos Magazine’s website will be contacted and potentially have their subscription terminated. CSIRO reserves the right to disable any login URL visible to search engines.
SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our discretion (acting reasonably), limit or cancel quantities purchased per person, per household or per order. These limits may include orders placed by or under the same customer account, the same credit card, and/ or orders that use the same billing and/ or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our reasonable view, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address, postal address, billing address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 10 – OPTIONAL TOOLS
We may provide you with access to third-party tools which we do not monitor, nor have any control over nor input into. You acknowledge and agree that we provide access to such tools “as is” and “as available” and (to the extent permitted by law and subject to the Australian Consumer Law which cannot be excluded) without any warranties, representations, or conditions of any kind and without any endorsement. To the extent permitted by law, we shall have no liability arising from or relating to your use of optional third-party tools. Your use of optional tools offered through the site is at your own discretion and you should ensure that you are familiar with and agree to the terms on which tools are provided by the relevant third-party provider(s).
We may in the future, offer new services and/ or features through the website (including, the release of new tools and resources). Such new features and/ or services shall also be subject to these Terms and Conditions.
SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, social media or otherwise (collectively, ‘comments‘), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You also agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could affect the operation of this or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 12 – PERSONAL INFORMATION
Your submission of personal information through the online store is governed by our Privacy Policy. To view our Privacy Policy, visit at www.cosmosmagazine.con/privacy/
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the site, or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on the site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied to the site or on any related website, should be taken to indicate that all information in the site and Subscription content or on any related website has been modified or updated.
SECTION 14 – PROHIBITED USES
In addition to other prohibitions in these Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the site and Subscription content or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the site and Subscription content or any related website, other websites, or the Internet. We reserve the right to terminate your use of the site and Subscription content or any related website for violating any of the prohibited uses.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our site will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove access to the site for indefinite periods of time or cancel the service at any time, without notice to you. CSIRO reserves the right to modify the content, inclusions, type, and availability of any digital or print product at any time. We reserve the right under special circumstances to enable free access to our subscriber content for a limited period of time. During this time subscribers will not be eligible for a refund. If any or all of our digital products are temporarily unavailable, you will not automatically be entitled to receive a refund. To the extent permitted by law and without limiting any rights you may have under Australian Consumer Law which cannot be excluded, we reserve the right to issues refunds or credits in our discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
Your use of, or inability to use, the site is at your risk. The site and all products and services delivered by it to you (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, and (to the extent permitted by law and subject to the Australian Consumer Law which cannot be excluded) without any representation, warranties, or conditions of any kind.
To the extent permitted by law (and subject to any rights that cannot be excluded), CSIRO does not accept any liability to any person arising from using this site and/or any information or material on it.
SECTION 16 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless CSIRO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party (excluding any losses we incur arising out of our own gross negligence, wilful misconduct or breach of contract).
SECTION 17 – SEVERABILITY
If any provision of these Terms or Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 – GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of South Australia, Australia.
SECTION 19 – CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time at this page.
We may update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to read any such notice and/or check our website periodically for changes. Your continued use of or access to our website following the posting or notice of any changes to these Terms and Conditions constitutes acceptance of those changes.
SECTION 20 – TERMS AND CONDITIONS CONTACT INFORMATION
Questions about these Terms and Conditions should be sent to us at [email protected].