FAQ


If you cannot find the answer you are looking for, please contact us.

How do I renew my subscription?

First, please log in to your Cosmos digital account here. Once you have logged in, click 'Account' at the top of the page, then 'My subscriptions'. Here, you can use a credit card to renew your subscription or enable automatic renewal.

If you would like your subscription to renew at the end of the subscription period, please ensure your credit card details are correct then click 'Enable auto-renewal on the subscription'. You can cancel this at any time by clicking 'Stop auto-renewal'.

If you need assistance, please contact us and our subscriptions team will be happy to assist you.

How do I give a Cosmos subscription as a gift?

If you wish to gift a Cosmos subscription to someone, you can do so easily! Gift subscription options are available here – select the gift you would like then complete the form and payment. Please contact us if you require assistance.

Black Friday Cyber Monday Sale Offer

50% off 2-year print subscriptions starts 29.11.19 and ends at 11.59 PM AEDT on 01.12.19. Savings based on the cover price of $15.00 per issue. International shipping charges apply.

How often is the magazine printed?

As of March 2017, the magazine has changed to a quarterly publishing schedule. Four issues of Cosmos will be available each year.

What if I subscribed after this date?

If you subscribed after this date, then the new prices and frequency of issues will apply. Why are the subscription options the same price but for less issues? We have decided to increase the size of the magazine for our quarterly issues. We believe that by producing a larger magazine four times a year, we can better integrate our print and digital products and enhance your enjoyment of them. You will receive more pages and content in the new look magazine. While we remain committed to quality reporting and writing, our quarterly magazine will also bring you a wider range of science stories, with more infographics and graphical essays that work so well in print to make complex science and technology stories accessible.

Do I need a subscription to view Cosmos Magazine content?

No, we offer a range of free content and you can also view up to three of our premium articles per month (grey padlock) without needing a subscription. If you wish to read unlimited articles or our exclusive content (blue padlock), you can subscribe here.

How much is a digital subscription?

A digital subscription is $25AUD and lasts for 12 months – this works out to just over $2 per month. Take a look at all of our subscription information here. Cosmos is automatically converted to currencies other than AUD. Please contact us if you have questions regarding currency.

What's included with a digital subscription?

Digital subscribers gain unlimited access to the Cosmos Magazine website, including: Digital replicas of all our print magazines from issue one, premium and exclusive content, discounts, events and competitions as well as everything in the print magazine and more on any device or computer.

I have a digital subscription - why am I being asked to subscribe?

Please ensure that you are logged into your account via the 'log in' button at the top of the screen. If you are still experiencing difficulties please contact us.

What if I am already a print magazine subscriber?

Your digital subscription is complimentary! All you need to do is activate your account here using your subscriber ID and email address. If your account is already activated, please log in here. If you have forgotten your password, you can reset it here. If you are still experiencing difficulties logging into your account, please contact us.

What if I don’t know my subscriber ID?

That’s okay, just contact us and our subscriptions team will be able to help. Your subscriber ID is also listed on your address sheet delivered with your magazine.

Why am I getting blocked from reading articles on the website?

You can view 3 free articles per month without needing a Cosmos subscription; however, some articles on the website are exclusive to subscribers. You can purchase a subscription here.

If you have a Cosmos subscription, please ensure you are logged into your digital account to read unlimited articles. Please login here to access your account. Please contact us if you require assistance.

What payment methods are supported?

We accept payment via credit card only online. If you would like to discuss any other method of payment (BPAY, Direct Deposit or cheque), please contact us.

Is my credit card information secure?

Yes, it is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption to meet all PCI-DSS requirements. For further information please view our privacy policy.

Why are my credit card details visible in my account?

We want you to have full control of your account details. The credit card details within your online account offer only a partial view of your credit card numbers to keep your information safe. You can remove these from your account at any time.

Do you use auto-renewal by default?

We don’t use auto-renewal by default but we do allow you to select and deselect the auto-renewal within your online account at any time.

How do I update my details?

You can update your mailing address, email address, phone number and credit card details in your Cosmos digital account. Please login here to access your account. You can also contact us and our subscriptions team will be happy to assist.

I subscribe to Stile Education (formerly Cosmos for Schools) - how do I access the lessons?

To access Stile lessons, please login here. Please email Stile Education if you are having difficulties logging in.

My school has a Cosmos site licence - what is our unique URL?

Please login to your schools administration account here to find your schools unique URL. Please contact us if you need assistance.