FAQ

If you cannot find the answer you are looking for, please contact us.

How do I renew my subscription?

Log in to your Cosmos digital account here. Click ‘Subscriptions’ in the left hand menu. Here, you can renew your subscription or resubscribe if your current subscription has already expired. You can also disable/enable automatic renewals by clicking the autorenew toggle, and change your payment.

If you have multiple subscriptions or a subscription that we are no longer offering you may need to contact us via phone 08 7120 8600 or email info@cosmosmagazine.com and our team will assist you.

How do I give a Cosmos subscription as a gift?

If you wish to gift a Cosmos Magazine subscription to someone, you can do so easily via an eGift card. It let’s your gift recipient access exclusive online content, read 15 years of digital back issues, and manage their subscription online.

Select the appropriate eGift card based on the type of subscription you wish to give. Note: If you want to gift a print subscription you will need to select the delivery country based on where your gift recipient lives.

Proceed to checkout and complete your billing details.

You will have the choice to email the eGift card to yourself, or send it directly to your gift recipient with a personal message from you.

Select your payment method and place your order.

We will then send you, or your gift recipient if you selected this option, an email with the eGift Card and a discount code to redeem against a Cosmos Magazine subscription.

Your gift recipient will need to add the corresponding subscription to their cart and use the discount code in the email as payment.

If you or your recipient have issues purchasing or redeeming a gift, please contact us our team are happy to assist.

How often is the magazine printed?

Cosmos is a quarterly print magazine. Four issues will be available each year.

Do I need a subscription to view content online?

No, we offer a range of free content on our website. You can also buy single issues of our magazine. However, to read exclusive magazine content and gain access to all our back issues you will need to subscribe.

I already have a subscription, why can't I see magazine content?

Please ensure that you are logged into your account via clicking the circular account button at the top left of the screen. When you are logged in you will see a blue dot above the account icon and you will be able to access all articles in the magazine category. If you are still experiencing difficulties please contact us.

I'm a print magazine subscriber, do I have digital access?

Yes, print subscribers get assess to all online content and the entire back catalogue of magazines. You just need to login to your account online using the email address you used when you set up your subscription.

You will find all the digital back issues of the magazine under ‘Downloads’ in your account.

If you have forgotten your password, you can reset it here. If you are still experiencing difficulties logging into your account, please contact us.

Where can I find my subscriber ID?

We have recently updated our website and subscription system which means your subscriber ID will change. You can find your new subscription ID in the subscription tab in your account. You can also contact us and our subscriptions team will be able to help.

Why am I getting blocked from reading magazine articles on the website?

If you have a Cosmos subscription, please ensure you are logged into your account to read magazine content online. Log in here to access your account. Please contact us if you require assistance.

What payment methods are supported?

We accept payment via credit and debit card online. If you would like to discuss any other method of payment (BPAY, Direct Deposit or cheque), please contact us.

Is my credit card information secure?

Yes, it is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption to meet all PCI-DSS requirements. For further information please view our privacy policy.

Why are my payment details visible in my account?

We want you to have full control of your account details. The credit card details within your online account offer only a partial view of your credit card numbers to keep your information safe.

Do you use autorenewal by default?

Yes, to ensure an uninterrupted service, our subscriptions are set to auto renewal by default, but you can disable autorenewal at any time within your account. To do this, login to your account, click ‘Subcriptions’, and switch the autorenew toggle on or off.

How do I update my details?

You can update your shipping and billing address, payment details and reset your password via your online account. You can also renew your subscription, and view your orders. You can also contact us and our subscription team will be happy to assist.

My school has a Cosmos site licence - what is our unique URL?

Please login to your school’s administration account here to find your school’s unique URL. Please contact us if you need assistance.

What are my subscription options?

Read science facts, not fiction...

There’s never been a more important time to explain the facts, cherish evidence-based knowledge and to showcase the latest scientific, technological and engineering breakthroughs. Cosmos is published by The Royal Institution of Australia, a charity dedicated to connecting people with the world of science. Financial contributions, however big or small, help us provide access to trusted science information at a time when the world needs it most. Please support us by making a donation or purchasing a subscription today.